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Privacy Policy

Last updated: November 11, 2025

1. Overview

FairSplit ("we", "us", "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Key principle: FairSplit is designed for anonymous use. We do not collect, store, or process any personal data that could directly identify you. You can use our calculator service without creating an account or submitting identifying information.

We also use privacy-conscious analytics tools (Google Analytics and Microsoft Clarity) to improve usability. All sensitive calculator inputs are masked.

2. Data Controller

FairSplit Ltd (Company No. 16837723, registered in England and Wales) is the data controller for any data processed through this site.

Contact details are provided in Section 12.

3. What Data We Collect

Personal Data

We do not collect or store the following types of personal data:

  • Names
  • Addresses
  • Email addresses (except for payment confirmation)
  • Phone numbers
  • National Insurance numbers
  • Pension member numbers
  • Dates of birth

Financial Data You Enter

During use, you may input pension-related financial figures (e.g. cash equivalent values, ages, retirement dates). This data:

  • Is processed in your browser session only
  • Is not stored on our servers
  • Is not linked to your identity
  • Disappears once you close your session

Payment Data

Payments are handled via Stripe. We receive:

  • Confirmation that payment was successful
  • Transaction reference number (not card details)

Card and billing details are processed directly by Stripe, a PCI-DSS compliant provider.

Analytics Data

We use Google Analytics 4 (GA4) for anonymised, aggregated website usage data. This includes:

  • Page views and session duration
  • Device and browser type
  • Approximate location (city/region level)

Microsoft Clarity

We use Microsoft Clarity to help understand user behaviour on our website, such as which pages users visit and how they interact with elements on the screen.

Clarity collects:

  • Click and scroll behaviour
  • Device/browser information
  • General interaction patterns
  • Anonymised session recordings and heatmaps

Clarity does not capture pension values, dates of birth, names, or other sensitive inputs. These fields are automatically masked before any data is sent.

4. How We Use Your Data

We process minimal data strictly to:

  • Deliver our service (e.g. real-time pension division calculation)
  • Verify and record your payment transaction
  • Understand and improve user experience through anonymised analytics
  • Conduct usability analysis via anonymised session recordings and heatmaps (Microsoft Clarity), with sensitive inputs masked
  • Meet legal obligations (e.g. accounting records)

We do not conduct profiling, marketing, or automated decision-making.

5. Data Storage and Retention

Calculation Data: Not stored. All inputs are processed client-side only.

Payment Data: Basic transaction records (date, amount, ref) are stored for 7 years in accordance with UK tax and financial regulations.

Analytics Data: Retained by Google Analytics for up to 26 months, in anonymised form.

6. Third-Party Services

We use the following trusted providers:

Stripe

Payment processing (see Stripe's Privacy Policy)

Analytics Providers

Google Analytics (GA4)

Used for aggregated usage analytics such as page views, session length, device type, and flow through the calculator. GA4 anonymises data and does not include pension inputs or personally identifying information. (See Google's Privacy Policy)

Microsoft Clarity

Used for behavioural analytics, heatmaps, and anonymised session replay. FairSplit enables automatic data masking, ensuring that sensitive information (e.g. pension values, ages, dates of birth, names) is not visible in any recording.

Clarity does not allow us to identify individual users. See Microsoft's Privacy Statement for more details.

Render / Hosting Provider

Infrastructure logs may temporarily capture IP addresses for technical and security reasons. These are not linked to any user profile and are periodically deleted.

No personal data is shared for commercial, advertising or profiling purposes.

7. Your Rights Under UK GDPR

You have the right to:

  • Access any personal data we hold (if any)
  • Request correction or deletion of that data
  • Restrict or object to certain types of processing
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Because we do not store identifiable personal data, these rights are rarely triggered. However, if you believe data was collected in error, please contact us (Section 12).

8. Data Security

We take data security seriously and implement the following controls:

  • HTTPS encryption across the entire site
  • No personal data storage on servers
  • Stripe Checkout for secure, PCI-DSS compliant payment processing
  • Rate limiting and access controls
  • Security patching and periodic reviews

Despite this, no digital system is 100% secure. We continuously monitor and reduce risk but cannot guarantee complete immunity from threats.

9. Cookies

Essential Cookies

Used only to support your session while completing the pension calculator. These are:

  • Temporary (session-based)
  • Removed when you close your browser

Analytics Cookies

Google Analytics and Microsoft Clarity may set cookies to better understand website usage. Any analytics data collected is anonymised and cannot be used to identify you.

You can disable analytics cookies via your browser settings.

10. Professional Indemnity and Liability

FairSplit Ltd is covered by professional indemnity and cyber liability insurance underwritten by Hiscox Insurance Company Ltd (Policy No. PSC10003806290). This protects our business against claims relating to:

  • Calculation errors
  • Misuse of data
  • Cyber breaches or system failures

This cover is part of our commitment to secure, responsible and trustworthy service delivery — but FairSplit reports remain indicative only and do not constitute legal or financial advice.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated "Last updated" date. Material changes will be notified on the homepage or via email if relevant.

12. Contact Us

For privacy-related enquiries or to exercise your rights under UK GDPR:

📧 Email: hello@fair-split.co.uk
📍 Address: FairSplit Ltd, 24 Dairy Way, Chew Stoke, BS40 8UP, United Kingdom

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